Effective Date: 23 May 2024
Overview
Thank you for shopping at Beardox.com. We value your satisfaction and aim to provide you with the best products and customer service. Please read our Refund and Returns Policy carefully to understand how we handle returns and refunds.
No Returns or Refunds Policy
At Beardox.com, we currently do not accept returns or offer refunds for products once purchased. We strive to ensure that every product we sell meets the highest quality standards. Therefore, we encourage you to carefully review product descriptions, specifications, and sizing information before making a purchase.
Damaged or Defective Products
We understand that despite our best efforts, sometimes products may arrive damaged or defective. If you receive a damaged or defective product, we want to make it right. Please follow these steps to address the issue:
- Contact Us: Email our customer service team at customer.service@beardox.com within 7 days of receiving the product. Please include your order number, a description of the damage or defect, and photos if possible.
- Assessment: Our team will review your claim and may request additional information or photos to accurately assess the damage or defect.
- Resolution: Once your claim is validated, we will discuss the available options with you. These may include:
- A store credit equivalent to the purchase price of the damaged or defective item.
- A replacement of the damaged or defective item.
Exclusions
Please note that this policy applies only to products purchased directly from Beardox.com. It does not cover damage caused by misuse, improper care, or normal wear and tear.
Contact Information
For any questions or concerns about our Refund and Returns Policy, please contact us at:
Email: customer.service@beardox.com
We appreciate your understanding and cooperation. Thank you for choosing Beardox.com!